Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@touchofitaly.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@touchofitaly.co.nz.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned,  custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on, reduced to clear items,  sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Conditions of return 

Since these items are sold online, if a return or refund is at our discretion we may also reserve the right to require a charge to cover the freight costs if they are returned - particularly for items that are costly to send because of the dimensions and destination. Simply changing your mind is a good example of this where the product is perfect condition.

Faulty or Damaged Goods
Major Failures: If a product has a major fault or is unsafe, you have the legal right to choose a full refund or a replacement.
Minor Failures: If a product has a minor problem, we will choose to repair it, replace it, or give you a refund within a reasonable time.
Return Shipping Costs: We cover all shipping and delivery costs to return faulty or damaged items to us.
Change of Mind
No Legal Requirement: We are not legally required to give refunds or exchanges if you simply change your mind, pick the wrong size, or no longer want the item. 
This does not mean that we won't accept a return but this will be assessed on a case by case basis.
Condition: If we accept items to be returned for a change of mind, they must be unused, in their original packaging, and match your online purchase details.
Outcome: For change-of-mind returns, we may offer an exchange or store credit rather than a cash refund. Delivery and packaging costs for change-of-mind returns are your responsibility.